IT Support Specialist Service Desk (m/f/d)

About the Role

Geberit is a globally engaged industrial company that values innovation, autonomy, and a collaborative atmosphere. Join our IT Service Center team located in Pfullendorf to contribute to a dynamic environment utilizing modern technology with ample opportunities for professional growth.

Key Responsibilities

• Handle IT hotline requests via phone in both German and English, ensuring thorough documentation of all interactions.
• Provide 1st-level support by addressing incidents and service requests received through phone, email, or ticketing system.
• Troubleshoot hardware and software issues remotely or directly at employees' workstations and install new hardware and software components as needed.
• Assist staff in efficient use of applications during daily operations.
• Identify opportunities for process improvements and actively participate in ongoing enhancements to our IT environment.
• Manage smaller projects related to the service desk such as evaluations, rollouts, and standardizations.

Candidate Profile

• Completed vocational training as an IT specialist in system integration or a related technical qualification supplemented by further IT education.
• Strong dedication to service excellence and passion for outstanding customer support.
• Fluent proficiency in German and English both spoken and written.

Benefits

• Access to an on-site staff restaurant.
• Supportive onboarding and optimal entry conditions.
• Employee services and discounts.
• Company health management programs.
• Flexible working time models.
• Diverse opportunities for continuing education and overseas assignments.
• Attractive pension schemes.