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Overview

SM ARC Property Intelligence is seeking an entry-level IT Support Officer to help keep internal technology running smoothly. This role is well suited to someone who enjoys solving technical problems, supporting users, and building hands-on experience with modern IT systems.

You will be part of the team that ensures devices, applications, and everyday IT services operate efficiently so staff can work without disruption.

Key Responsibilities

Act as the first point of contact for basic hardware, software, and general IT support issues.
Set up, configure, and maintain devices such as desktops, laptops, printers, and related equipment.
Diagnose and resolve problems involving systems, networks, and applications within a reasonable timeframe.
Help create user accounts, reset passwords, and manage access rights and permissions.
Carry out software installations, apply updates, and complete routine maintenance tasks.
Record support tickets, fixes, and internal IT procedures for future reference.
Keep track of IT assets and assist in maintaining a safe, dependable technology environment.
Collaborate with colleagues to improve IT support delivery and internal processes.

Requirements

Foundational understanding of computer hardware, operating systems, and basic networking ideas.
Working familiarity with Windows, Microsoft 365, and common office productivity tools.
Good problem-solving ability and a logical approach to troubleshooting.
Strong verbal and written communication skills, along with a customer-focused attitude.
Ability to handle several requests at once and decide priorities effectively.
Interest in learning new tools and developing technical skills further.

What We Offer

Structured onboarding plus ongoing technical learning and training.
Supportive, team-oriented workplace culture.
Exposure to current IT infrastructure, tools, and systems.
Clear opportunities to grow professionally and progress your career.
Practical experience across a variety of technologies and real business projects.
Competitive pay and benefits.

About This Opportunity

This is a full-time, onsite position in Australia. It is aimed at entry/junior candidates who are enthusiastic about technology and enjoy helping others stay connected and productive.

IT Support Officer (Entry / Junior)