Customer Support Team Leader

About the Role

Vee Yss Lifestyles Robotics Private Limited is seeking a seasoned and proactive Customer Support Team Leader to oversee and direct the Customer Care Telecalling team based in Chrompet, Chennai. This position demands a professional with over four years of experience to manage daily operations, team performance, CRM data integrity, and collaboration with sales personnel.

Key Responsibilities

• Provide leadership and supervision to the Customer Care Telecalling team to enhance productivity.
• Manage daily customer care workflows and ensure efficient team output.
• Evaluate telecaller activities and performance, offering coaching to meet targets.
• Monitor customer interactions and keep track of follow-up activities.
• Prepare and deliver performance reports on daily, weekly, and monthly schedules.
• Maintain and update Customer Care Sales CRM data accurately, generating detailed reports including ASM-wise analytics.
• Liaise effectively with Sales, Service departments, and Area Sales Managers to resolve customer issues and facilitate follow-ups.
• Analyze team metrics to identify improvement opportunities and ensure compliance with company standards and deadlines.
• Conduct training sessions and mentorship programs for new and ongoing staff.

Required Skills and Qualifications

• Proven leadership and team management capabilities.
• Strong communication skills alongside interpersonal effectiveness.
• Proficiency in using CRM software and Microsoft Excel for data management and reporting.
• Excellent analytical skills and capability to produce detailed reports.
• Ability to multitask efficiently and meet strict deadlines.
• Competent in problem-solving and decisive decision-making.
• Bachelor's degree in any discipline is essential.
• Minimum of 4 years experience in customer care or telecalling roles, with at least 1 to 2 years in a supervisory position.
• Experience managing CRM systems and generating reports is mandatory.

Other Information

• Preferred candidates will be available for immediate joining.
• Experience in customer support, telesales, or customer care operations is valued.
• Ability to thrive in a fast-paced working environment is important.