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Customer Support Team Leader
Vee Yss Lifestyles Robotics Private Limited
Chennai, Tamil Nadu, India · Full Time
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- Experience
- 4+ yrs
- Salary
- INR 20,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 5 hours ago
- Work mode
- In office
- Education
- Bachelor's Degree
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Vee Yss Lifestyles Robotics Private Limited is seeking a seasoned and proactive Customer Support Team Leader to oversee and direct the Customer Care Telecalling team based in Chrompet, Chennai. This position demands a professional with over four years of experience to manage daily operations, team performance, CRM data integrity, and collaboration with sales personnel.
Key Responsibilities
- Provide leadership and supervision to the Customer Care Telecalling team to enhance productivity.
- Manage daily customer care workflows and ensure efficient team output.
- Evaluate telecaller activities and performance, offering coaching to meet targets.
- Monitor customer interactions and keep track of follow-up activities.
- Prepare and deliver performance reports on daily, weekly, and monthly schedules.
- Maintain and update Customer Care Sales CRM data accurately, generating detailed reports including ASM-wise analytics.
- Liaise effectively with Sales, Service departments, and Area Sales Managers to resolve customer issues and facilitate follow-ups.
- Analyze team metrics to identify improvement opportunities and ensure compliance with company standards and deadlines.
- Conduct training sessions and mentorship programs for new and ongoing staff.
Required Skills and Qualifications
- Proven leadership and team management capabilities.
- Strong communication skills alongside interpersonal effectiveness.
- Proficiency in using CRM software and Microsoft Excel for data management and reporting.
- Excellent analytical skills and capability to produce detailed reports.
- Ability to multitask efficiently and meet strict deadlines.
- Competent in problem-solving and decisive decision-making.
- Bachelor's degree in any discipline is essential.
- Minimum of 4 years experience in customer care or telecalling roles, with at least 1 to 2 years in a supervisory position.
- Experience managing CRM systems and generating reports is mandatory.
Other Information
- Preferred candidates will be available for immediate joining.
- Experience in customer support, telesales, or customer care operations is valued.
- Ability to thrive in a fast-paced working environment is important.