Marketplace Operations Manager

Overview

This opportunity involves managing and optimizing a rapidly expanding third-party marketplace channel within a dynamic e-commerce organization. The role is focused on overseeing supplier onboarding, enhancing marketplace performance, ensuring catalog accuracy, and streamlining operational procedures that contribute directly to a superior customer experience.

Key Responsibilities

• Conduct market and competitive analysis to discover potential new supplier partnerships aligned with business priorities.
• Engage with potential suppliers, communicate marketplace value propositions, and handle initial qualification discussions.
• Coordinate with category teams to prioritize and align supplier acquisition efforts with marketplace objectives.
• Oversee supplier onboarding, including contract management, documentation, data gathering, technical configuration, and launch management.
• Lead product feed setup and validation processes, ensuring data accuracy and resolving catalog issues pre-launch.
• Provide training to suppliers on marketplace systems and operational standards to foster long-term success.
• Serve as the primary contact during onboarding to troubleshoot and guarantee smooth marketplace integration.
• Develop and maintain operational guides, standard operating procedures, and scalable workflows supporting marketplace expansion.
• Enhance marketplace processes related to claims handling, warranties, returns, and supplier performance evaluation.
• Monitor supplier metrics, detect service-related issues, and coordinate resolutions involving data integrity, fulfillment, pricing, and accounting.
• Review and improve product listings by enhancing feed data quality, imagery, attributes, and positioning.
• Perform marketplace audits and competitor research to identify opportunities for data cleanup and improved customer experience.
• Test new marketplace functionalities, document platform enhancements, and facilitate operational upgrades.
• Collaborate cross-functionally with merchandising, pricing, supply chain, product and customer service teams to address marketplace challenges.
• Analyze operational data such as inventory levels, pricing updates, and returns trends to recommend improvements.

Candidate Requirements

• Bachelor's degree in Business, Marketing, Merchandising, or a related discipline, or equivalent experience.
• Minimum of 5 years in marketplace operations, vendor management, e-commerce merchandising, or similar functions.
• Demonstrated experience managing supplier or vendor relationships in operational roles.
• Strong analytical capabilities to interpret sales, inventory, and operations data to inform decision-making.
• Proficiency with Microsoft Excel and familiarity with multiple data systems and reporting platforms.
• Excellent organizational and project management skills to manage competing priorities effectively.
• Exceptional written and verbal communication skills for collaboration across departments.
• Experience creating structured documentation and standard operating procedures.
• Ability to independently lead operational initiatives within a fast-paced environment.
• Preferred experience with marketplace platforms like Amazon, Home Depot, Walmart, or comparable e-commerce ecosystems.
• Familiarity with product feed management, catalog systems, Master Data Management (MDM) tools, or data quality control.
• Industry knowledge in HVAC, plumbing, electrical, or trade supply sectors is advantageous.

Compensation and Benefits

• Annual salary range between 92940 and 116175 USD.
• Fully remote employment option available for qualifying U.S. states.
• Flexible weekday work hours accommodating various time zones.
• Comprehensive health benefits including medical, dental, and vision plans.
• Company-paid life insurance and long-term disability coverage.
• 401(k) retirement plan with company matching contributions.
• Paid time off covering vacation, sick days, and holidays.
• Availability of Flexible Spending Accounts (FSA).
• Employee Assistance Program offering confidential support for mental health, financial, and legal matters.
• Company-provided equipment and a one-time allowance for home office setup.
• Annual budget allocated for professional development and career growth.
• Monthly meal credits and employee reward programs.
• Opportunities for learning, internal mobility, and career advancement.
• Travel expenses reimbursed for mandatory team meetings and company events.
• Supportive culture emphasizing ownership, collaboration, innovation, and continuous improvement.