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Deliver service to customers consistently with the brand's standards while proactively exploring growth opportunities.
Ensure every team member has thorough knowledge of the products offered.
Act as a representative of the brand, ensuring all activities and operations uphold brand quality and image.
Maintain exceptional cleanliness and hygiene in the entire outlet, including kitchen areas.
Oversee the preparation and accuracy of all required reports and documentation, daily through monthly.
Confirm all food items meet brand quality standards before being served to customers.
Manage delivery services, including coordination with drivers and addressing customer complaints efficiently.
Review and approve purchase orders ensuring they comply with budget and inventory needs.
Conduct inventory counts, perform reconciliation, and report findings.
Create and manage staffing schedules in alignment with business requirements and budget limits.
Assist with staff vacation planning to guarantee appropriate coverage.
Ensure that maintenance concerns are promptly resolved.
Support internal audits by following up on action plans and monitoring improvements.
Train team members to improve sales skills and maximize revenue generation.

Handle and resolve all customer complaints professionally and swiftly to maintain trust.
Maintain high-quality service levels and ensure consistent customer experience.
Communicate issues clearly and timely to senior management.

Manage shifts fully, ensuring smooth operations and compliance with brand requirements.
Tackle operational challenges effectively without adversely affecting staff or business outcomes.
Make independent, well-informed decisions that benefit the business, team, and customers.
Show flexibility and openness to change, adapting as needed.
Lead as a positive example, motivate and develop team members continuously.
Ensure that the team meets performance and productivity standards.

Control operational costs including labor and inventory to meet budgetary goals.
Optimize resource use to enhance profitability.

Promote ongoing staff training and professional development.
Identify talent within the team and encourage career progression.
Assist recruitment processes and collaborate with Human Resources during hiring.
Ensure probation evaluations, performance appraisals, and necessary records are completed on time.
Foster a positive, respectful, and engaging workplace culture.

Maintain full adherence to local health, hygiene, and safety laws and standards.
Ensure the workplace is safe and clean for both staff and patrons.

Understand the market, customer tastes, and competitive landscape.
Keep informed of competitor activities and identify improvement opportunities for the outlet.

Exhibit excellent written and verbal communication skills, including report preparation and presentations.
Maintain ongoing dialogue with business owners and senior leadership.
Hold weekly one-on-one meetings with the Head Chef and monthly team gatherings.
Convey goals, expectations, and feedback clearly and effectively.

Assistant Manager - Restaurant