Team Member - AOCC at Adani Airport Holdings Ltd

About the Company

Adani Group is a major Indian conglomerate with ten publicly listed companies, recognized for its comprehensive logistics and utility infrastructure network across India. Headquartered in Ahmedabad, Gujarat, the group leads in logistics and energy sectors, implementing world-class infrastructure and operational management aligned with global benchmarks. Adani Airports Holding Limited is revolutionizing the aviation sector by transforming airport infrastructures into advanced centers of connectivity, innovation, and exceptional passenger services. The company focuses on enhancing operational efficiency and sustainable growth, establishing itself as a prominent aviation leader in India.

Role Overview

The Team Member position within the Airport Operations Control Center (AOCC) or the Joint Control Center (JCC) is critical for facilitating smooth airport operations through vigilant real-time monitoring and coordination among various stakeholders. Responsibilities include managing resources promptly, alleviating congestion, and maintaining operational effectiveness.

Key Responsibilities

• Oversee terminal operations to identify congestion or irregular incidents and coordinate necessary corrective measures with terminal operations, security personnel, and related departments.
• Ensure effective baggage delivery by supervising processes and addressing any delays swiftly.
• Manage Visual Docking Guidance Systems (VDGS) and Gate Operating Systems (GOS) to allocate parking stands ahead of flight arrivals, ensuring timely block-in and block-out operations.
• Liaise with the Landing Parking Cell and non-scheduled operators to grant departure clearances aligned with flight schedules.
• Conduct manual or automated in-terminal announcements as requested by airlines or terminal management.
• Provide flight status updates using paging systems to keep passengers and visitors well-informed, particularly during irregular operations or disruptions.
• Maintain accurate and prompt flight data on Flight Information Display Systems (FIDS).
• Collaborate closely with Medical Services, Air Traffic Control (ATC), ground handlers, and terminal operations to rapidly respond to medical emergencies.
• Coordinate with ATC on flight arrivals, parking allocations, runway changes, towing permissions, and other operational factors.
• Partner with airlines, unscheduled operators, ground services, engineering, and security teams to ensure smooth shift operations.
• Maintain strict adherence to standard operating procedures and regulatory compliance, assisting in both internal and external audits.
• Collect operational data and compile reports covering shift summaries, incidents, and performance metrics.
• Support staff in completing essential compliance training on aviation protocols, safety standards, ISO certifications, and operational quality.
• Engage in drills, simulations, and cross-departmental training exercises to enhance coordination among teams.

Key Internal Stakeholders

• AOCC/JCC Duty Manager
• Airport Operations Team
• Air Traffic Control
• Airport Security
• Emergency Medical Services
• Engineering and Maintenance Team
• Health, Safety & Environment Team

Key External Stakeholders

• Airlines
• Ground Handlers
• Non-Scheduled Operators
• Government Agencies including Customs, Immigration, CISF, ARC, Air Force, and Military
• Medical Agencies

Qualifications and Experience

• Educational qualification of a Post Diploma or Bachelor's degree in Aviation Management, Operations Management, or a closely related discipline.
• Preferably 1 to 2 years’ experience in airport operations, ground handling, or airside services.