Receptionist

About the Role

Gala Furniture World seeks a capable and customer-oriented Receptionist to represent our showroom, located in Bengaluru, Karnataka. The role demands excellent communication, a friendly demeanor, and professionalism to ensure efficient operations at the front desk.

Key Responsibilities

• Greet and assist walk-in visitors warmly and professionally.
• Manage inbound calls, telecalling duties, WhatsApp queries, and schedule customer visits.
• Provide customers with precise information regarding the showroom and product offerings.
• Maintain courteous customer engagement to achieve high satisfaction levels.
• Collaborate with the sales team to direct customers to suitable sales representatives.
• Keep accurate visitor and customer records and daily logs.
• Use Microsoft Excel and other MS Office tools to update and prepare data.
• Handle routine administrative and documentation work.
• Conduct follow-ups with customers to strengthen relationships.
• Ensure the reception area remains tidy, organized, and inviting.

Eligibility and Requirements

• Graduate in any field.
• 1 to 3 years of experience in roles such as Receptionist, Front Desk Executive, Telecaller, or Customer Service Executive.

Skills Needed

• Fluency in English, Kannada, and Hindi communications.
• Proficiency in Microsoft Excel, MS Word, and general computer use.
• Strong telecalling and customer management abilities.
• Professional and patient customer interaction skills.
• Positive personality and attitude.
• Effective organizational and multitasking skills.
• Excellent interpersonal and coordination capabilities.
• Customer-centric approach with problem-solving aptitude.

Compensation and Benefits

• Monthly salary ranging from ₹20,000 to ₹25,000.
• Performance-based incentives to reward excellence.
• Opportunities for career advancement.
• Supportive and professional working environment.
• Access to learning and development programs.