IT Support Specialist Service Desk (m/w/d)

Position Objective

Geberit is a globally operating industrial company with a passionate work culture. Here, employees enjoy significant autonomy, access to cutting-edge technologies, targeted professional growth opportunities, and a supportive team environment. Join our IT Service Center team located in Pfullendorf.

Main Responsibilities

• Manage IT hotline requests via telephone in both German and English, ensuring thorough documentation.
• Provide first-level support by handling incidents and service requests received by phone, email, or ticketing system.
• Troubleshoot hardware and software issues remotely or on-site at employees' workstations and install new hardware and software components.
• Assist employees in effectively utilizing applications in daily operations.
• Identify areas for process optimization and actively contribute to ongoing improvements in workflows and the IT environment.
• Execute minor projects within the service desk scope, including evaluations, rollouts, and standardizations.

Candidate Profile

• Completed vocational training as IT specialist for system integration or comparable technical qualification with further IT-related education.
• Strong customer service orientation and passion for delivering excellent support.
• Proficient in German and English, both spoken and written.

What We Offer

• Company cafeteria.
• Optimal onboarding experience.
• Employee discounts and services.
• Corporate health management programs.
• Flexible working hours.
• Diverse training opportunities and international assignments.
• Attractive employee benefits and retirement provisions.