CRM Executive - Sales

Role Overview

We seek a dedicated and proactive CRM Executive focused on sales to cultivate lasting customer relationships, boost satisfaction, and assist in driving sales expansion through efficient customer engagement and follow-up activities.

Primary Duties

• Accurately manage and update customer records.
• Establish and nurture long-term connections with customers.
• Professionally address customer queries, feedback, and complaints.
• Conduct follow-up communications via calls and messages with existing clientele.
• Collaborate closely with the sales team to deliver outstanding customer service.
• Organize customer engagement initiatives including festive greetings and loyalty programs.
• Monitor customer purchase patterns to discover opportunities for repeat business.
• Dispatch promotional content, offers, and invitations using WhatsApp, SMS, email, and phone calls.
• Maintain detailed logs of customer interactions and generate CRM performance reports.
• Ensure prompt and effective resolution of customer issues.

Candidate Requirements

• Possession of a bachelor's degree in any field.
• Between 1 to 3 years’ experience in CRM, customer service, telecalling, or customer relations.
• Excellent communication abilities in English, Telugu, and Hindi.
• Strong interpersonal skills with a knack for building relationships.
• Competent with MS Excel and fundamental computer applications.
• Customer-focused mindset, positive attitude, and sound organizational skills.
• Preference given to female candidates.
• Pleasant demeanor combined with proficient communication and client management capabilities.
• Adept at multitasking and thriving in a dynamic retail environment.

Compensation and Benefits

• Attractive salary package ranging from 20,000 to 30,000 INR each month.
• Opportunities for professional advancement and career growth.
• A supportive, professional workplace culture.
• Employee benefits as outlined by company policy.