Retail Associate – Training Champion (38 hours)

About the Role

New Balance is more than a sportswear brand; it's a family committed to growth and development. We seek retail associates who can captivate, educate, and delight customers from the moment they enter our store. If you have a passion for retail, enjoy customer interaction, and want to be a true ambassador of the brand, this role is for you.

Primary Objectives

• Attain individual KPIs and contribute positively to the store's overall results.
• Provide exceptional customer service throughout the entire shopping experience.
• Maintain the store's commercial standards in line with company policies.
• Follow all company guidelines and procedures diligently.
• Ensure health, safety, and environmental standards are met within the store.
• Carry out additional tasks as directed by management.

Responsibilities as Training Champion

• Lead coaching sessions both one-on-one and in groups to upskill colleagues.
• Encourage a culture of continuous learning and motivation among team members.
• Assess training effectiveness through quizzes and knowledge checks.
• Ensure team completion of all mandatory training courses.
• Allocate approved time away from floor duties for training activities.
• Identify and communicate store training needs to the Regional Trainer.
• Contribute ideas and feedback to refine training programs continually.
• Utilize authorized training tools such as Workday Learning, Retail Content Training Library, NB Link, Website resources, Running Blog, and Regional Trainer guidance.

Qualifications and Desired Attributes

• Collaborative team player mindset.
• Proven customer service aptitude.
• Enthusiasm for retail and sales activities.
• Strong desire to learn and grow professionally.
• Basic arithmetic skills and familiarity with retail operations.
• Effective communication capabilities.
• Availability to work flexible schedules, including weekends and holidays.

• Exceptional communication and coaching skills.
• Committed to fostering learning and team development.
• Skilled in planning and running engaging training sessions.