Customer Assistant - Oranmore Phoneshop (30-35 Hours)

Overview

Join Tesco Ireland as a Customer Assistant at the Oranmore Phoneshop location in Galway, contributing to a retail environment committed to providing a broad product selection extending beyond food to clothes, electronics, and financial services. Tesco values an inclusive culture where every individual is respected and supported in their career development, embodied in the ethos of Every Little Helps, which emphasizes exceptional customer and colleague care.

Key Responsibilities

• Consistently prioritize the customer experience in all tasks and interactions.
• Engage with customers to deliver friendly and proud service.
• Ensure consistent availability of products and services for shoppers.
• Maintain product integrity by careful handling to guarantee quality upon customer receipt.
• Uphold cleanliness and orderliness of sales floors and storage areas at all times.
• Adhere to provided training on departmental processes and routines.
• Comply fully with company policies and health and safety standards.
• Support colleagues across different departments when necessary to promote team efficiency.

Candidate Requirements

• Demonstrated ability to provide excellent, natural customer service through positive interactions, including smiling, greeting, and assisting customers proactively.
• Strong commitment to working diligently for customers, team members, and department goals.
• Effective prioritization skills focusing on customer needs.
• Adaptability and resilience to handle the dynamic nature of the retail environment.
• Capability to comprehend and follow both verbal and written instructions accurately.
• Dependability with punctuality and professionalism in appearance.

Benefits and Perks

• Competitive remuneration package including bonus opportunities.
• Access to a Virtual GP service providing confidential healthcare consultations online for employees and their families at discounted rates.
• Round-the-clock Employee Assistance Programme offering emotional support and wellbeing services under the Body, Mind, and Life wellness framework.
• Colleague Clubcard benefits featuring a 10% discount across physical and online stores, special discounted weekends once monthly, and periodic higher discount events; plus 20% discount on F&F clothing available year-round, extendable to family members.
• Life assurance and pension plan options.*
• Participation in Save As You Earn schemes.*
• Paid family leave and other family-friendly policies.
• Additional schemes such as Bike to Work, long service awards, and commuter incentives.*

*Eligibility criteria and terms apply to certain schemes.

About Tesco Ireland

Established in the Irish retail market since 1997, Tesco operates over 190 stores and employs more than 13,000 people nationwide. It is a major buyer supporting Irish suppliers and farming communities with commitments to sustainability and community support, including significant contributions through fundraising, food aid, and partnership programs.

Diversity and Inclusion

Tesco fosters an inclusive workplace where diversity is embraced and personal authenticity is encouraged. The company offers a flexible working approach tailored to individual life stages and circumstances, facilitating open dialogues about work-life balance and providing recruitment process accommodations upon request.