ICT Analyst / Specialist

Role Overview

We seek a proficient ICT Governance and Change Management Specialist responsible for directing and overseeing the entire technology change management process. This role ensures technology changes are executed in a controlled, compliant, and business-aligned manner that mitigates risks and optimizes benefits. The position is vital for sustaining operational stability and fostering continuous improvements.

The appointment is for a 12-month contract, with potential for extension subject to departmental needs.

Key Responsibilities

• Lead the full lifecycle of technology change management.
• Formulate, implement, and maintain change management policies, standards, and frameworks.
• Organize and conduct Change Advisory Board (CAB) meetings.
• Evaluate and authorize change requests considering risk, consequences, and preparedness.
• Ensure all technology modifications are consistent with broader business strategies and goals.
• Manage impact assessments, fallback plans, and scheduling for implementations.
• Track change outcomes, success rates, and conduct post-implementation reviews.

Required Qualifications and Skills

• Bachelor's degree in IT, Computer Science, or a related field.
• At least 5 years of experience in ICT operations, change management, or similar roles.
• Deep understanding of IT service management and best practices in change management.
• Experience working within governance structures and formal approval mechanisms.
• Strong analytical abilities, coordination skills, and expertise in documentation.
• Fluent in both Arabic and English, spoken and written.
• Certifications such as ITIL or COBIT are advantageous.