Quality Analyst Team Lead

Role Overview

The Quality Analyst Team Lead will spearhead a group of quality analysts to ensure the delivery of top-notch international BPO services. This leadership position demands overseeing team performance, conducting thorough reviews, and mentoring members to elevate their professional capabilities.

Key Responsibilities

• Guide the Quality Analyst team in maintaining high standards of service quality for international BPO operations.
• Perform frequent performance evaluations, furnish constructive feedback, and support skill development for team members.
• Design and enforce quality control methodologies that align with client specifications and regulatory mandates.
• Work closely with cross-functional units such as operations and training to pinpoint and address process inefficiencies.

Job Specifications

• Possess between 4 to 15 years of professional experience within International Chat Process or related sectors.
• Demonstrate a history of successful leadership as a Team Lead or Manager within a BPO framework.
• Have comprehensive expertise in international BPO operations and compliance requirements.
• Show superior communication capabilities alongside strong leadership and problem-solving aptitude.

Eligibility

This opportunity is available regardless of graduation status.