Quality Analyst Team Lead
Mohali, Punjab, India · À temps plein
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- Expérience
- 4–15 yrs
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 11 heures
- Mode de travail
- Au bureau
- Admissibilité
- Open to candidates regardless of educational qualifications; graduation not required.
- CV
- Candidature requise
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Description de l'emploi
Role Overview
The Quality Analyst Team Lead will spearhead a group of quality analysts to ensure the delivery of top-notch international BPO services. This leadership position demands overseeing team performance, conducting thorough reviews, and mentoring members to elevate their professional capabilities.
Key Responsibilities
- Guide the Quality Analyst team in maintaining high standards of service quality for international BPO operations.
- Perform frequent performance evaluations, furnish constructive feedback, and support skill development for team members.
- Design and enforce quality control methodologies that align with client specifications and regulatory mandates.
- Work closely with cross-functional units such as operations and training to pinpoint and address process inefficiencies.
Job Specifications
- Possess between 4 to 15 years of professional experience within International Chat Process or related sectors.
- Demonstrate a history of successful leadership as a Team Lead or Manager within a BPO framework.
- Have comprehensive expertise in international BPO operations and compliance requirements.
- Show superior communication capabilities alongside strong leadership and problem-solving aptitude.
Eligibility
This opportunity is available regardless of graduation status.