Driving Examiner / Customer Service Advisor

About the Role and Location

Seeking a meaningful position that positively impacts your community? Join the North West team in Mount Isa as a Driving Examiner/Customer Service Advisor. This opportunity is available on either a full-time or part-time basis, tailored for motivated individuals who have a strong community focus. Mount Isa, known as Australia's Rodeo Capital, offers a rich mining history, an active community, and an unparalleled outback lifestyle featuring attractions like Lake Moondarra and diverse outdoor adventures. This location offers a blend of career growth and quality of life.

Primary Responsibilities

• Conduct practical driving tests ensuring adherence to Queensland Government regulations and road safety standards.
• Assess candidates’ driving abilities, including their knowledge of road laws and safe vehicle operation across various traffic situations.
• Deliver clear, constructive feedback to candidates post-assessment professionally.
• Ensure testing procedures are consistently fair and aligned with departmental policies.
• Maintain thorough knowledge of service procedures, processes, and available customer channels to facilitate diverse customer interactions.
• Provide vital government services such as licensing, vehicle registration, deceased estates processing, and other related services through multiple communication platforms, aiming for efficient customer resolution.
• Stay current with driver licence assessment industry benchmarks and safety requirements.
• Collaborate effectively within the team to achieve individual and collective goals, support team initiatives, and, when necessary, mentor less experienced staff in customer service skills, systems, and products.

Benefits and Conditions

• Competitive salary package including employer superannuation contributions up to 12.75%.
• Five weeks of annual leave plus a 14% annual leave loading.
• Remote Queensland incentives and benefits through the Remote and Rural Areas Incentive Scheme (RRAIS).
• Flexible salary packaging options.
• Opportunities for learning, development, and study assistance.
• Access to an Employee Assistance Program.
• Supportive work/life balance with diverse responsibilities and flexibility.

Additional Information

This role embraces diversity and promotes a respectful, fair workplace culture. Applications will be accepted and held current for 12 months from the closing date. The closing date for applications is Tuesday, 18 August 2026. This position is part of the Customer Service/Call Centre occupational group.