Customer Support Executive

Role overview

Globiva is looking to add a Customer Service Executive for a voice-based support role in Gurugram, Sector 18 (Phase 4). The position is focused on handling customer conversations over calls and delivering service with strong communication and issue-resolution skills.

Eligibility

Applicants should be graduates or undergraduates with at least 6 months of prior experience in a customer service voice process. Graduation is not mandatory.

What the role involves

• Handle customer interactions in a voice process environment.
• Respond to customer queries and support customer care operations.
• Manage customer conversations professionally and effectively.
• Use strong English communication skills throughout customer interactions.
• Apply customer-handling skills to resolve concerns smoothly.

Work schedule

This role follows day shifts with one rotational weekly off.

Compensation

Candidates with relevant experience can expect a salary of INR 22,000 CTC.

Interview details

The hiring process is open through both walk-in and virtual interview modes.

Contact

Interested applicants may call or share their resume on WhatsApp with HR Mantasha at 9876526081.

Additional information

This opening is for a voice-based customer service profile in Gurugram. The company operates as a business process management firm serving sectors such as banking and financial services, insurance, manufacturing, telecommunications, travel and hospitality, e-commerce, and retail.