Front Office Executive - 3 Months Contract

Position Overview

This is a contract-based role as a Front Office Executive for a duration of three months located in Dubai. The role involves being the initial point of contact for guests, offering a warm welcome and ensuring professional interactions at all times.

Primary Duties

• Greet guests cordially and create a favorable first impression.
• Provide assistance with inquiries, reservations, guest check-ins, and fulfill various service requests.
• Address guest complaints swiftly and effectively to maintain satisfaction.
• Collaborate with multiple departments including housekeeping, front office, food and beverage, and maintenance to meet guest requirements.
• Track guest satisfaction levels and gather feedback aimed at enhancing service standards.
• Identify VIP guests and offer tailored personalized services.
• Keep precise documentation of guest interactions, including requests, preferences, complaints, and how they were addressed.
• Actively promote the establishment's services, amenities, upcoming events, and special promotions.
• Maintain a neat and inviting reception and guest area environment.

Additional Details

This opportunity offers a monthly salary of 4500 AED. The position requires onsite presence in Dubai and is strictly a three months contractual engagement.