Call Agent

Role overview

This is a full-time, on-site Call Agent position in Pristina, Kosovo. The person in this role will make outbound calls, share correct information about the company’s products and services, and support customers in a professional manner.

What you will do

• Place outbound calls and deliver accurate information about products and services.
• Record call outcomes and relevant details in the system.
• Use approved scripts and follow the provided call-handling guidelines.
• Escalate difficult or unresolved matters to the right team members.
• Communicate in a polite, professional, and customer-friendly way.
• Work toward performance goals and call targets.
• Coordinate with teammates to maintain strong service quality.

Qualifications

• Strong spoken communication and professional phone manners are essential.
• You should be able to listen carefully, show empathy, and handle issues effectively.
• Good organization and attention to detail are needed for accurate records and follow-up.
• You must be comfortable working in a busy environment, managing time well, and meeting targets.
• Fluency in the relevant work language is required; extra language ability is a plus.
• Prior experience in customer service or a call center is preferred, though not mandatory.
• A high school diploma or an equivalent qualification is required; studies in business or communications are an advantage.

Work schedule

The working hours for this role are 15:00 PM to 23:00 PM.

Additional information

Employees are expected to follow company policies, comply with scheduling expectations, and take part in training so they stay up to date with procedures and service offerings.