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Role overview

This is a full-time, on-site Call Agent position in Pristina, Kosovo. The person in this role will make outbound calls, share correct information about the company’s products and services, and support customers in a professional manner.

What you will do

Place outbound calls and deliver accurate information about products and services.
Record call outcomes and relevant details in the system.
Use approved scripts and follow the provided call-handling guidelines.
Escalate difficult or unresolved matters to the right team members.
Communicate in a polite, professional, and customer-friendly way.
Work toward performance goals and call targets.
Coordinate with teammates to maintain strong service quality.

Qualifications

Strong spoken communication and professional phone manners are essential.
You should be able to listen carefully, show empathy, and handle issues effectively.
Good organization and attention to detail are needed for accurate records and follow-up.
You must be comfortable working in a busy environment, managing time well, and meeting targets.
Fluency in the relevant work language is required; extra language ability is a plus.
Prior experience in customer service or a call center is preferred, though not mandatory.
A high school diploma or an equivalent qualification is required; studies in business or communications are an advantage.

Work schedule

The working hours for this role are 15:00 PM to 23:00 PM.

Additional information

Employees are expected to follow company policies, comply with scheduling expectations, and take part in training so they stay up to date with procedures and service offerings.

Call Agent

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