Service Desk Analyst L1
Hyderabad, Telangana, India · മുഴുവൻ സമയവും
അപേക്ഷിക്കുന്ന ആദ്യയാളാകൂ
- അനുഭവം
- ഏതെങ്കിലും
- ശമ്പളം
- INR 300,000 – INR 492,000 / year
- ഓപ്പണിംഗുകൾ
- 1
- പോസ്റ്റ് ചെയ്തു
- 3 ആഴ്ച മുമ്പ്
- പ്രവർത്തന രീതി
- ഓഫീസിൽ
- വിദ്യാഭ്യാസം
- ഏതെങ്കിലും ബിരുദധാരി
- യോഗ്യത
- Any graduate may apply.
- പുനരാരംഭിക്കുക
- അപേക്ഷിക്കാൻ നിർബന്ധം
നിങ്ങൾ എവിടെ ജോലി ചെയ്യും
ജോലി വിവരണം
About the Company
The employer is a rapidly expanding IT services and solutions firm that builds software and automation products for clients around the world. Its priorities include reliable delivery, scalability, modern technology, and a team-oriented environment that supports professional growth.
Role Overview
This position is for a Service Desk Analyst at Level 1, based in Hyderabad, India. The role focuses on handling incoming support requests, keeping service records up to date, resolving issues within agreed timelines, and partnering with internal IT teams when cases need escalation.
Key Responsibilities
- Handle service requests and support queries received through phone, email, and chat.
- Log and update cases accurately in ServiceNow.
- Work toward resolving issues within SLA commitments.
- Coordinate with the IT team on tickets that require escalation.
Compensation
The pay range provided for this role is INR 300000 to INR 492000 per year.
Eligibility
Applicants from any graduation background may apply.