Service Desk Analyst L1
Hyderabad, Telangana, India · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- INR 300,000 – INR 492,000 / year
- Ouvertures
- 1
- Publié
- il y a 3 semaines
- Mode de travail
- Au bureau
- Éducation
- Tout diplômé
- Admissibilité
- Any graduate may apply.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
About the Company
The employer is a rapidly expanding IT services and solutions firm that builds software and automation products for clients around the world. Its priorities include reliable delivery, scalability, modern technology, and a team-oriented environment that supports professional growth.
Role Overview
This position is for a Service Desk Analyst at Level 1, based in Hyderabad, India. The role focuses on handling incoming support requests, keeping service records up to date, resolving issues within agreed timelines, and partnering with internal IT teams when cases need escalation.
Key Responsibilities
- Handle service requests and support queries received through phone, email, and chat.
- Log and update cases accurately in ServiceNow.
- Work toward resolving issues within SLA commitments.
- Coordinate with the IT team on tickets that require escalation.
Compensation
The pay range provided for this role is INR 300000 to INR 492000 per year.
Eligibility
Applicants from any graduation background may apply.