Service Desk Analyst L1
Chennai, Tamil Nadu, India · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- INR 300,000 – INR 492,000 / year
- Ouvertures
- 1
- Publié
- il y a 2 semaines
- Mode de travail
- Au bureau
- Éducation
- Tout diplômé
- Admissibilité
- Any graduate.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
About the Company
Overseas Recruitment Bureau is a rapidly expanding IT services and solutions organization that builds software and automation products for clients across the world. The company emphasizes dependable quality, the ability to scale, and modern technology, while encouraging a team-oriented and growth-focused environment.
Role Overview
This position is for a Service Desk Analyst at Level 1, based in Chennai. The role involves handling day-to-day support interactions, logging and tracking requests, and ensuring issues are moved toward resolution in line with agreed service standards.
Key Responsibilities
- Respond to service requests received through phone, email, and chat channels.
- Keep service records accurate and up to date in ServiceNow.
- Work on cases with the goal of resolving them within SLA timelines.
- Coordinate with the IT team when issues need escalation or additional technical input.
Eligibility
Applicants must hold any graduate degree.
Compensation
The role offers an annual salary in the range of INR 3,00,000 to INR 4,92,000.