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About the role

For the &REPEAT Köln Airport hotel in Cologne, we are looking for a Front Office Agent who wants to contribute ideas, work in a modern design-led environment, and help shape the guest experience. The team is described as motivated, ambitious, and strongly connected, with short decision-making paths and a flat management structure.

Key responsibilities

Welcome guests, including VIP visitors, and handle check-in and check-out processes.
Respond to reservation requests by phone and email.
Take on organisational and administrative work across both the front office and back office.
Prepare debtor accounting documents and pass them on to the relevant department.
Advise guests individually on the hotel’s location, facilities, and full range of services.
Work closely with all departments to create a memorable hotel stay.
Share responsibility for achieving guest satisfaction targets.

Profile

You ideally have completed hotel training or studied hotel or tourism management.
Career changers are also welcome.
You should enjoy working with guests and taking a service-oriented approach.
Strong communication and expression skills are important.
You need a solution-focused, independent, and responsible way of working.
Very good German skills in speaking and writing are required, at least B2/C1.

What the employer offers

An open-ended employment contract.
Pay aligned with market standards.
Vacation and Christmas bonus, regulated by collective agreement.
Coverage of public transport ticket costs up to 58 EUR.
Company health benefits package valued at 600 EUR, with up to 70% reimbursement for dental prosthetics, available from month seven.
An induction day for every new employee, including an individual onboarding plan.
Regular development opportunities through the company academy, including leadership training, communication training, and foreign language courses.
Employee benefits through partner platforms such as Ticketsprinter and benefits.me.
Free meals for employees.
Discounted staff rates and offers across all b'mine hotels, also for family and friends.
Minute-accurate time tracking and compensation for overtime.
A trial overnight stay during onboarding.
Regular team events.
Bonus payment for successful employee referrals.
E-bike, e-scooter, or e-roller leasing for full mobility and zero emissions, available from month seven.

Additional information

The company emphasizes flat hierarchies, a respectful and tolerant culture, and an environment where personality matters. The application invitation is included as part of the job information.

Front Office Agent (m/w/d)

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