Front Office Agent (m/w/d)

About the role

For the &REPEAT Köln Airport hotel in Cologne, we are looking for a Front Office Agent who wants to contribute ideas, work in a modern design-led environment, and help shape the guest experience. The team is described as motivated, ambitious, and strongly connected, with short decision-making paths and a flat management structure.

Key responsibilities

• Welcome guests, including VIP visitors, and handle check-in and check-out processes.
• Respond to reservation requests by phone and email.
• Take on organisational and administrative work across both the front office and back office.
• Prepare debtor accounting documents and pass them on to the relevant department.
• Advise guests individually on the hotel’s location, facilities, and full range of services.
• Work closely with all departments to create a memorable hotel stay.
• Share responsibility for achieving guest satisfaction targets.

Profile

• You ideally have completed hotel training or studied hotel or tourism management.
• Career changers are also welcome.
• You should enjoy working with guests and taking a service-oriented approach.
• Strong communication and expression skills are important.
• You need a solution-focused, independent, and responsible way of working.
• Very good German skills in speaking and writing are required, at least B2/C1.

What the employer offers

• An open-ended employment contract.
• Pay aligned with market standards.
• Vacation and Christmas bonus, regulated by collective agreement.
• Coverage of public transport ticket costs up to 58 EUR.
• Company health benefits package valued at 600 EUR, with up to 70% reimbursement for dental prosthetics, available from month seven.
• An induction day for every new employee, including an individual onboarding plan.
• Regular development opportunities through the company academy, including leadership training, communication training, and foreign language courses.
• Employee benefits through partner platforms such as Ticketsprinter and benefits.me.
• Free meals for employees.
• Discounted staff rates and offers across all b'mine hotels, also for family and friends.
• Minute-accurate time tracking and compensation for overtime.
• A trial overnight stay during onboarding.
• Regular team events.
• Bonus payment for successful employee referrals.
• E-bike, e-scooter, or e-roller leasing for full mobility and zero emissions, available from month seven.

Additional information

The company emphasizes flat hierarchies, a respectful and tolerant culture, and an environment where personality matters. The application invitation is included as part of the job information.