Assistant Executive Housekeeper - Public Area

About the property

Shangri-La Rasa Sentosa, Singapore is a beachfront resort located about 15 minutes from the city. The property features 454 guest rooms and suites designed in warm, natural tones, each with a private balcony or terrace overlooking the sea and landscaped gardens. It offers a calm island-style retreat with spa experiences and dining options.

Shangri-La Group describes itself as a people-first organization built on care, respect, and family-like values. The company emphasizes a supportive workplace with benefits, a peaceful environment, work-life balance, and recognition for effort.

Role overview

The resort is hiring an Assistant Executive Housekeeper (Public Area) to oversee the daily running of public-area housekeeping operations and maintain high standards across all shared spaces.

Key responsibilities

• Oversee the day-to-day smooth functioning of all public areas.
• Plan and allocate daily tasks to Public Area Attendants and Cleaners.
• Lead the team to keep public spaces clean, safe, and well maintained.
• Carry out regular inspections to make sure quality standards are consistently achieved.
• Work with external vendors for specialised services such as pest control and exterior cleaning.
• Track operating costs and ensure sufficient stock of cleaning materials and equipment.
• Handle guest queries, feedback, and service recovery matters related to public areas quickly and professionally.
• Maintain compliance with workplace safety, hygiene, and environmental requirements.

Candidate profile

The ideal applicant should have hands-on experience in cleaning and supervising public areas in a hotel, resort, or attraction, preferably in an outdoor setting. Strong communication and guest engagement abilities are important, especially when dealing with both international and local visitors. A solid understanding of housekeeping or public-area operations is required, along with knowledge of workplace safety and the correct use of cleaning chemicals and equipment.

Workplace values

The employer highlights a caring culture, sincere working environment, work-life balance, and recognition for contributions.