Addetto/-a Customer Service (100%)

Job Overview

We are seeking a dedicated Customer Service Associate to join our online team at Casinò Lugano SA, located in Lugano, Ticino, Switzerland. This full-time role is focused on ensuring customer satisfaction throughout all Customer Care activities, aiming to maintain high levels of client contentment.

Job Details

• Work location: Lugano
• Employment: Full-time, permanent contract starting from 01/09/2026
• Young and dynamic work environment
• Continuous training opportunities and professional growth
• Flexibility with smart working options
• Work shifts between 8:00 AM and midnight, Monday to Sunday including holidays, with two rest days
• Position classification: Employee

Responsibilities

The primary responsibility is to guarantee customer satisfaction by managing all relevant Customer Care Service operations efficiently and professionally.

Requirements

• Proficiency with Microsoft Office suite, especially Outlook
• Willingness to work in shifts as described
• Strong command of Italian and German (spoken and written at C1 level)
• Knowledge of English and/or French is an advantage
• Confidentiality, flexibility and accuracy in performing duties
• Good interpersonal skills, communication abilities, and team spirit
• Previous experience in a similar role is preferred