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仕事内容
Job Overview
We are seeking a dedicated Customer Service Associate to join our online team at Casinò Lugano SA, located in Lugano, Ticino, Switzerland. This full-time role is focused on ensuring customer satisfaction throughout all Customer Care activities, aiming to maintain high levels of client contentment.
Job Details
- Work location: Lugano
- Employment: Full-time, permanent contract starting from 01/09/2026
- Young and dynamic work environment
- Continuous training opportunities and professional growth
- Flexibility with smart working options
- Work shifts between 8:00 AM and midnight, Monday to Sunday including holidays, with two rest days
- Position classification: Employee
Responsibilities
The primary responsibility is to guarantee customer satisfaction by managing all relevant Customer Care Service operations efficiently and professionally.
Requirements
- Proficiency with Microsoft Office suite, especially Outlook
- Willingness to work in shifts as described
- Strong command of Italian and German (spoken and written at C1 level)
- Knowledge of English and/or French is an advantage
- Confidentiality, flexibility and accuracy in performing duties
- Good interpersonal skills, communication abilities, and team spirit
- Previous experience in a similar role is preferred