Team Lead - Desktop Support - US Clients - Night Shift - Permanent WFH
Remote · 정규직
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- 경험
- 2–4 yrs
- 샐러리
- INR 450,000 – INR 600,000 / year
- 채용 공고
- 1
- 게시됨
- 1주 전
- 작업 모드
- 재택근무
- 교육
- 졸업생 누구나
- 적임
- Any graduate can apply. Candidates with BE, BSc, or Diploma qualifications are specifically preferred.
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- 신청 시 필수 사항
직무 설명
About the company
31West is an established outsourcing provider offering IT services, call center support, and BPO solutions. For more than 23 years, it has supported small and mid-sized businesses in the US by helping lower operating costs and improving customer experience. The organization runs around the clock, all year long.
Role overview
This position is for a Team Lead in Desktop Support focused on US clients and night-shift operations. The role is a permanent work-from-home opportunity based in Pune, India.
Experience and technical background
The candidate should bring at least 4 years of experience in desktop support, along with hands-on work in O365 administration, Active Directory, SCCM, and RMM. A minimum of 2 years in a team lead capacity is also needed. Experience with US client support is preferred.
Core responsibilities
The role includes leading a support team, managing client interactions, maintaining service quality, and overseeing training-related activities. The person should also be able to coordinate desktop support operations and handle end-user and helpdesk issues effectively.
Candidate profile
Strong English communication skills are essential, along with demonstrated team-handling experience. The profile should show no career gaps. Applicants must be willing to work rotational shifts and should be ready to operate from home on a permanent basis.
Eligibility and qualifications
Any graduate may apply. The preferred educational background mentioned for the role includes BE, BSc, or Diploma.
Work setup and requirements
This is a permanent remote role. Candidates must have their own laptop and a stable Wi-Fi connection to work from home.
Contact information
For application-related communication, the provided WhatsApp number is 888-464-3032 and the call contact is 022-4614-1600 / 8884643032.
Compensation
The offered salary range is INR 4,50,000 to INR 6,00,000 per year.
Shift details
The job involves night-shift work and rotational shifts.