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About the Role

We are looking to hire an experienced Level 2 Onsite Support Engineer to work full-time onsite at Dublin 12. This role supports a new state-of-the-art hospital, providing vital hands-on technical assistance to clinical staff and end users during the site's launch and ongoing operations. The position is with a reputed Managed Service Provider focused on infrastructure, networking, and security technology solutions.

Key Responsibilities

Offer deskside technical support for various hardware devices such as laptops, desktop PCs, printers, handheld units, and monitors
Troubleshoot and fix issues related to Office 365 platforms, SharePoint, Microsoft Teams, and other Microsoft cloud services
Perform Active Directory management including user account creation, modification, and permission settings
Deliver high-quality customer service and maintain clear communication with users and stakeholders
Operate efficiently in a high-demand and fast-moving environment, ensuring quick resolution of support tickets and escalated issues

Requirements and Experience

Applicants must reside in or be able to commute to Dublin 12
Proven track record as a Level 2 Support Engineer with face-to-face IT support experience in a busy environment
In-depth knowledge of Office 365 and Microsoft technologies
Practical expertise managing Active Directory
Strong communication skills combined with a customer-oriented approach

Preferred Qualifications

Experience working with Epic or other Electronic Health Record systems
Previous support experience in healthcare or clinical settings is advantageous

Additional Details

Contract Role: 12-month duration with potential for extension
Work Location: Onsite at Dublin 12, Ireland, 5 days per week
Daily Rate: €265
No sponsorship available; candidates must have full legal working rights in Ireland

Service Desk Analyst

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