Service Desk Analyst

About the Role

We are looking to hire an experienced Level 2 Onsite Support Engineer to work full-time onsite at Dublin 12. This role supports a new state-of-the-art hospital, providing vital hands-on technical assistance to clinical staff and end users during the site's launch and ongoing operations. The position is with a reputed Managed Service Provider focused on infrastructure, networking, and security technology solutions.

Key Responsibilities

• Offer deskside technical support for various hardware devices such as laptops, desktop PCs, printers, handheld units, and monitors
• Troubleshoot and fix issues related to Office 365 platforms, SharePoint, Microsoft Teams, and other Microsoft cloud services
• Perform Active Directory management including user account creation, modification, and permission settings
• Deliver high-quality customer service and maintain clear communication with users and stakeholders
• Operate efficiently in a high-demand and fast-moving environment, ensuring quick resolution of support tickets and escalated issues

Requirements and Experience

• Applicants must reside in or be able to commute to Dublin 12
• Proven track record as a Level 2 Support Engineer with face-to-face IT support experience in a busy environment
• In-depth knowledge of Office 365 and Microsoft technologies
• Practical expertise managing Active Directory
• Strong communication skills combined with a customer-oriented approach

Preferred Qualifications

• Experience working with Epic or other Electronic Health Record systems
• Previous support experience in healthcare or clinical settings is advantageous

Additional Details

• Contract Role: 12-month duration with potential for extension
• Work Location: Onsite at Dublin 12, Ireland, 5 days per week
• Daily Rate: €265
• No sponsorship available; candidates must have full legal working rights in Ireland