Insurance Coordinator

About the Role

We are seeking an Insurance Coordinator based in Nairobi, Kenya to join our dynamic team. This full-time, onsite position involves managing insurance payer portals with a focus on client onboarding and account management in the healthcare sector. Working Monday through Friday from 9:00 AM to 5:00 PM CST, the successful candidate will help ensure smooth payer portal integrations and a seamless onboarding experience for healthcare clients.

Key Responsibilities

• Operate and maintain access to insurance payer portals used by healthcare clients.
• Set up, configure, and manage administrator and collector accounts on multiple payer platforms.
• Coordinate login credentials and control user access permissions across various platforms.
• Assist with onboarding new clients by acquiring and validating required insurance access details.
• Link payer portal accounts to internal company systems and dashboards for monitoring.
• Confirm successful system integrations and troubleshoot any portal access problems.
• Keep comprehensive records of credential information, permissions, and account statuses.
• Engage with clients directly to collect necessary documentation and access information.
• Monitor onboarding progress and update internal tracking systems accordingly.
• Collaborate closely with Customer Success and Operations teams to facilitate a smooth onboarding process.
• Investigate and resolve issues related to logins, connectivity, and access rights.

Qualifications and Requirements

• At least one year of experience in healthcare administration, insurance coordination, client onboarding, account management, or similar fields.
• Familiarity with web-based systems and online portals.
• Strong organizational skills and ability to manage multiple tasks effectively.
• Excellent proficiency in written and spoken English (minimum C1 level).
• High attention to accuracy and detail.
• Proficient in Microsoft Office Suite and/or Google Workspace.

Preferred Skills

• Experience working directly with healthcare insurance payer portals.
• Knowledge of medical billing, revenue cycle management, or healthcare operations.
• Background in SaaS onboarding or Customer Success roles.
• Understanding of credential management and user access administration.

Additional Information

The schedule for this role is Monday to Friday as a full-time onsite position based in Nairobi. The role requires a proactive, highly organized individual who enjoys working with systems, processes, and facilitating client onboarding within a healthcare technology environment.