- خبرة
- سنة واحدة فأكثر
- مرتب
- —
- الوظائف الشاغرة
- 1
- تم النشر
- • ٥ نوفمبر
- وضع العمل
- في المكتب
- سيرة ذاتية
- مطلوب للتقديم
مكان عملك
المسمى الوظيفي
About the Role
We are seeking an Insurance Coordinator based in Nairobi, Kenya to join our dynamic team. This full-time, onsite position involves managing insurance payer portals with a focus on client onboarding and account management in the healthcare sector. Working Monday through Friday from 9:00 AM to 5:00 PM CST, the successful candidate will help ensure smooth payer portal integrations and a seamless onboarding experience for healthcare clients.
Key Responsibilities
- Operate and maintain access to insurance payer portals used by healthcare clients.
- Set up, configure, and manage administrator and collector accounts on multiple payer platforms.
- Coordinate login credentials and control user access permissions across various platforms.
- Assist with onboarding new clients by acquiring and validating required insurance access details.
- Link payer portal accounts to internal company systems and dashboards for monitoring.
- Confirm successful system integrations and troubleshoot any portal access problems.
- Keep comprehensive records of credential information, permissions, and account statuses.
- Engage with clients directly to collect necessary documentation and access information.
- Monitor onboarding progress and update internal tracking systems accordingly.
- Collaborate closely with Customer Success and Operations teams to facilitate a smooth onboarding process.
- Investigate and resolve issues related to logins, connectivity, and access rights.
Qualifications and Requirements
- At least one year of experience in healthcare administration, insurance coordination, client onboarding, account management, or similar fields.
- Familiarity with web-based systems and online portals.
- Strong organizational skills and ability to manage multiple tasks effectively.
- Excellent proficiency in written and spoken English (minimum C1 level).
- High attention to accuracy and detail.
- Proficient in Microsoft Office Suite and/or Google Workspace.
Preferred Skills
- Experience working directly with healthcare insurance payer portals.
- Knowledge of medical billing, revenue cycle management, or healthcare operations.
- Background in SaaS onboarding or Customer Success roles.
- Understanding of credential management and user access administration.
Additional Information
The schedule for this role is Monday to Friday as a full-time onsite position based in Nairobi. The role requires a proactive, highly organized individual who enjoys working with systems, processes, and facilitating client onboarding within a healthcare technology environment.