Food and Beverage Assistant - Part Time

About The Heritage

The Heritage is positioned as a refined hospitality destination in the countryside of County Laois. The property includes a luxury hotel, a spa that has received European recognition, and a range of leisure facilities for guests such as a health club, swimming pool, jacuzzi, sauna, steam room, a 5 km walking track, and a cinema.

Role Overview

An opportunity is available for an experienced Food and Beverage Assistant to join the team. This role suits someone who is comfortable working a variety of shifts, including early starts, late finishes, weekends, and bank holidays.

Main Duties

• Welcome guests warmly, using friendly eye contact and a polite greeting where appropriate.
• Keep the assigned service area neat, organised, and presentable throughout the shift.
• Prepare the station for service by setting tables, replenishing supplies, and getting tea, coffee, and other service items ready.
• Handle crockery, cutlery, and glassware carefully when clearing, polishing, and storing items to reduce breakage and loss.
• Take orders accurately and help drive sales by suggesting suitable products when relevant.
• Deliver service in a courteous, efficient, and professional way at all times.
• Maintain high cleanliness standards across the bar and restaurant areas.
• Address guest concerns professionally and promptly to support a positive experience.
• Demonstrate working knowledge of wines, spirits, and menu offerings.
• Handle complaints discreetly and involve management when the situation requires escalation.
• Carry out any other reasonable duties requested by management.

Key Responsibilities

• Deliver food and beverage service in line with the property's agreed standards.
• Provide friendly and efficient guest service throughout each shift.
• Ensure the bar and restaurant remain clean and tidy to a high standard.
• Greet all guests in a welcoming and approachable manner.
• Resolve customer issues professionally while focusing on guest satisfaction.
• Remain flexible for work across early, late, weekend, and bank holiday shifts.

Core Values

The company promotes a people-centred culture built around five core values that support staff development and high standards of service: focusing on the guest, showing respect, working together, striving for excellence, and taking ownership to deliver results.

Why Join The Heritage

• Discounted stays at other properties within the FBD Hotels group.
• Access to health club membership.
• Opportunities for learning and professional development.
• Employee assistance support programme.
• Meals supplied while on duty.
• Discounted home, travel, and car insurance through FBD Insurance.
• Bike to Work Scheme.
• Employee recognition initiatives.

Application Note

Candidates interested in the role are invited to submit their CV for consideration.