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About fiskaly

fiskaly is a leading B2B company revolutionizing retail technology by providing secure, digital receipts through tamper-proof digital signatures. Our solutions help combat tax fraud and offer paperless receipt options, simplifying transaction processes for merchants and customers alike.

Role Overview

As the Customer Success E-Invoicing Specialist, you will serve as the foremost expert on e-invoicing across all company markets. You will spearhead pre-sales support, train internal teams, and transform intricate regulatory frameworks into practical knowledge. This role requires fluency in various e-invoicing standards such as Peppol, EN16931, and country-specific regulations, combined with a strong understanding of market-specific challenges during implementation phases.

Responsibilities

Lead and support e-invoicing related conversations with prospects and customers.
Track and interpret evolving European regulatory requirements, converting them into actionable advice for clients and internal stakeholders.
Empower and educate the Customer Success team on e-invoicing matters by developing comprehensive training materials and documentation.
Develop and validate AI-assisted content and instructional videos tailored to different countries, ensuring accuracy prior to publication.
Serve as the primary contact for complex e-invoicing queries and internal escalations.
Integrate AI tools like Claude, Trupeer.AI, Make.com, and Confluence into daily tasks for research, content creation, automation, and knowledge management.

Candidate Profile

3 to 5+ years of professional experience in e-invoicing, fiscalization, or tax compliance.
Demonstrated background in client-facing or consultancy roles.
In-depth understanding of frameworks such as Peppol, EN16931, and various national mandates, with practical insight into their differences.
Proficient in English; German language skills are highly advantageous.
Regular and critical user of AI technologies to augment work output, with a habit of rigorously validating AI content.
Willingness to work remotely within the EU or based in Austria.
Additional advantage given to candidates with experience in content or video production or familiarity with automation platforms.

Employment Details & Benefits

Full-time permanent employment with flexible working hours and hybrid arrangements.
Work location preference includes Vienna, remote options in Spain and Germany; open to EU remote candidates.
Annual leave entitlement of 25 vacation days for employees based in Austria.
Access to a bright, spacious office near Neubaugasse U3 subway station.
Company-provided hardware choice (Windows, Linux, or Mac).
Public transportation ticket available.
Supportive culture encouraging growth, experimentation, and learning.
Opportunities for personal and professional development within an inclusive, vibrant environment.

Customer Success E-Invoicing Specialist