Experiential Coordinator

About the role

Newport Beach Automotive Group is looking for a polished and energetic Experiential Coordinator to develop and deliver outstanding luxury experiences for clients associated with elite automotive brands such as Lamborghini, McLaren, Bugatti, and Koenigsegg. This mid-level position involves a blend of experiential marketing, precise event coordination, superior luxury hospitality, and concierge-style customer service aimed at showcasing the exclusivity of these prestigious vehicles.

Responsibilities

• Organize and execute VIP gatherings, vehicle launch events, driving experiences, and programs to appreciate customers.
• Manage all event-related logistics including coordinating with vendors, overseeing hospitality, and onsite operations.
• Greet guests warmly and provide a personalized, high-end customer service experience.
• Collaborate closely with Sales and Service departments for smooth communication and optimal customer care.
• Support social media efforts and marketing activities connected to events.
• Arrange transportation, schedule appointments, provide loaner vehicles, and manage concierge services.
• Ensure vehicles are prepared and presented to luxury standards for memorable VIP handoffs.
• Conduct follow-ups with customers to gauge satisfaction and maintain relationships.
• Maintain showroom, lounge, and hospitality areas according to premium brand standards.
• Travel when necessary to support events and off-site vehicle deliveries.

Qualifications

• Three to five years of demonstrated experience in experiential marketing, event planning, luxury hospitality, concierge roles, or customer experience management.
• Excellent communication, organizational, and project management capabilities.
• Strong hospitality orientation with the ability to effectively engage affluent clientele.
• Professional demeanor and a customer-centric attitude.
• Capability to juggle multiple tasks effectively in a dynamic, fast-moving environment.
• Willingness and availability to work evenings, weekends, and travel as required.

Preferred Experience

• Prior exposure to the luxury automotive industry, hospitality, private clubs, or high-end retail sectors.
• Passion for luxury and exotic vehicles.
• Proven success in crafting remarkable customer experiences and fostering enduring client relationships.

Compensation and Benefits

• Annual salary ranging between $75,000 and $85,000.
• Comprehensive Health, Dental, and Vision Insurance coverage.
• Life Insurance protection.
• Paid holidays.
• Flexible Spending Accounts options.
• Paid Time Off and Sick leave benefits.
• 401(k) retirement plan with company matching contributions.

Work Schedule

• Full-time weekdays, Monday through Friday, 8:00 AM to 5:00 PM aligned with dealership operational hours.