Youth Wellness Advocate - Behavioral Health

About the Role

As the key operational support within the Adolescent Wellness Academy (AWA) program, you will ensure a safe, organized, and therapeutically appropriate environment for adolescent clients throughout their time on site. This dynamic, client-facing position demands the ability to maintain composure in fast-paced situations and a sincere commitment to supporting teens.

Key Responsibilities

• Oversee adolescent clients aged 13 to 17 during sessions, transitions, breaks, and free time to promote safety and structure.
• Ensure program safety by responding to escalated behaviors using trauma-informed care and crisis management strategies.
• Assist clinicians with maintaining therapeutic schedules and smooth program operation.
• Welcome and support families during drop-off and pick-up with professionalism and warmth.
• Manage front desk duties including handling phone calls, recording attendance, and managing sign-in/sign-out processes.
• Complete accurate and timely documentation such as wellness check-ins and incident reports daily.
• Immediately report safety concerns, disclosures, or behavioral issues to clinical staff appropriately.
• Provide operational support through administrative and organizational tasks as needed.

Qualifications and Expectations

• Proven experience working with adolescents in educational, clinical, camp, or community environments.
• Skillful in de-escalating situations and maintaining order without engaging in power struggles.
• Strong abilities in documentation and incident reporting.
• Mandatory bilingual fluency in English and Spanish.
• Ability to stay emotionally composed, professional, and consistent under pressure.
• Clear understanding of the boundaries of a non-clinical role, with proper escalation of clinical concerns.
• Preferred candidates include current students or recent graduates in Psychology, Social Work, Counseling, or related disciplines.
• Bachelor's degree preferred, but equivalent experience will be considered.

Additional Information

The Adolescent Wellness Academy specializes in adolescent mental health through PHP and IOP programs in South Florida, providing critical care to teens and families during challenging times. This position offers an hourly wage of $16 to $17.