Workplace Hospitality Officer

Role overview

The Hospitality Services Officer will oversee workplace hospitality activities across the company, including pantry operations, catering coordination, meeting-room refreshments, executive hospitality, and supplier performance management. The position is focused on delivering a polished, reliable experience for employees, guests, senior leaders, and VIP visitors while keeping operations efficient, cost-conscious, and aligned with hygiene, safety, and quality standards.

Hospitality operations

• Run day-to-day pantry and hospitality services across the organization’s office locations.
• Keep pantry areas stocked, tidy, well arranged, and fully functional.
• Set and maintain service standards for hospitality across all offices.
• Arrange hospitality support for meetings, workshops, board sessions, executive gatherings, and company events.
• Ensure the service experience consistently reflects a premium corporate image.

Catering coordination

• Handle catering arrangements for internal meetings, training programs, corporate functions, and VIP visits.
• Work with approved catering vendors to make sure delivery is punctual and service quality remains strong.
• Assess menu options and suggest changes that better support employee wellbeing and dietary needs.
• Make sure food quality, presentation, and service delivery match corporate expectations.
• Address service gaps and put corrective measures in place when needed.

Vendor and contract management

• Manage catering and hospitality providers in line with contracts and service level agreements.
• Carry out regular supplier reviews and track performance against key metrics.
• Support procurement tasks such as quotations, purchase requests, and invoice checks.
• Assist with contract renewals, tender reviews, and vendor onboarding activities.

Pantry management

• Track pantry stock, consumables, beverages, and other supplies.
• Forecast usage patterns and replenish items before shortages occur.
• Reduce wastage through disciplined inventory control.
• Ensure pantry equipment is serviced and maintained as needed.

Executive and VIP hospitality

• Coordinate hospitality for executive leadership, Board members, dignitaries, and overseas delegations.
• Maintain executive lounges, meeting rooms, and reception hospitality at a very high standard.
• Support protocol requirements during VIP visits and formal events.

Financial management

• Monitor hospitality and catering spending against approved budgets.
• Check supplier invoices and confirm service completion before payment is released.
• Identify practical ways to reduce costs without lowering service quality.
• Prepare regular reports on budget use and operational performance.

Compliance and quality assurance

• Ensure all hospitality work follows food safety rules, hygiene standards, and HSE requirements.
• Inspect pantry areas and catering operations on a routine basis.
• Create and maintain procedures and guidelines for hospitality operations.
• Follow internal procurement rules and governance requirements.

Continuous improvement

• Gather employee feedback on hospitality services and use it to improve delivery.
• Recommend new service ideas and hospitality enhancements.
• Compare service standards with those of leading organizations.
• Support sustainability efforts such as waste reduction and environmentally responsible catering practices.

Performance measures

• Employee and guest satisfaction with hospitality services.
• Quality of catering service and compliance with SLAs.
• Vendor performance outcomes.
• Accuracy and availability of pantry inventory.
• Adherence to budget.
• Lower food and consumable waste.
• On-time delivery of catering services.
• Compliance with hygiene and safety requirements.
• Number of improvement initiatives implemented.

Qualifications and experience

A bachelor’s degree in Hospitality Management, Business Administration, Facilities Management, Hotel Management, or a closely related discipline is required. The role calls for 4 to 7 years of experience in hospitality services, facilities management, corporate services, workplace experience, or catering operations. Experience handling hospitality vendors and service contracts is needed, and prior exposure to executive office support and VIP events is preferred.

Additional information

This is a full-time, onsite position based in Abu Dhabi, United Arab Emirates. No salary, start date, application deadline, number of vacancies, or internship duration was specified in the source.