WFM Roster Coordinator - People Services ASPAC

About the Role

Serco invites you to join a dynamic team within the Operational Support Centre (OSC), focused on enhancing workforce rostering and operational efficiency across multiple contracts in the Asia Pacific region. As a Roster Coordinator, your efforts will directly support seamless workforce allocation, ensuring teams are well-prepared and operations remain uninterrupted.

Key Responsibilities

• Managing staff scheduling and roster updates for various locations.
• Making timely and accurate amendments to rosters aligning with business requirements.
• Covering shifts in case of vacancies and training the team on workforce management software.
• Partnering with different stakeholders to spot trends and boost overall performance.
• Maintaining strong working relationships with internal teams and other departments.
• Handling inquiries related to workforce systems and providing central assistance.

Work Environment & Schedule

The position involves rotating shifts with hours varying between 7:00 AM and 10:36 PM, spanning all seven days each week, demanding flexibility and adaptability.

Desired Skills and Experience

• Prior experience in workforce management or roster coordination is advantageous.
• Capability to operate independently and react promptly in a fast-changing setting.
• Strong analytical prowess to support decisions based on real-time data.
• Effective communication skills with confidence in managing interactions across diverse groups.
• Attention to detail and dedication to accuracy in all tasks.

About Serco

Serco employs over 12,000 professionals throughout the Asia Pacific region, offering a workplace filled with challenges, career growth, and rewarding opportunities. Employees benefit from ongoing development programs, advanced tools like ServiceNow, Genesys, UKG and T2W, and a culture valuing innovation and teamwork.

Diversity and Inclusion

Serco proudly welcomes applicants from all backgrounds, fostering inclusion for Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, veterans, and individuals with disabilities. Employee Networks are active and facilitate a strong sense of community and belonging.

Impact and Purpose

Working at Serco means contributing to meaningful government-backed projects in Health, Defence, Maritime, Justice, and Community Services sectors across Australia, New Zealand, and Hong Kong, impacting millions of lives positively.