WFM Roster Coordinator - People Services ASPAC
Adelaide, South Australia, Australia · Full Time
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Job description
About the Role
Serco invites you to join a dynamic team within the Operational Support Centre (OSC), focused on enhancing workforce rostering and operational efficiency across multiple contracts in the Asia Pacific region. As a Roster Coordinator, your efforts will directly support seamless workforce allocation, ensuring teams are well-prepared and operations remain uninterrupted.
Key Responsibilities
- Managing staff scheduling and roster updates for various locations.
- Making timely and accurate amendments to rosters aligning with business requirements.
- Covering shifts in case of vacancies and training the team on workforce management software.
- Partnering with different stakeholders to spot trends and boost overall performance.
- Maintaining strong working relationships with internal teams and other departments.
- Handling inquiries related to workforce systems and providing central assistance.
Work Environment & Schedule
The position involves rotating shifts with hours varying between 7:00 AM and 10:36 PM, spanning all seven days each week, demanding flexibility and adaptability.
Desired Skills and Experience
- Prior experience in workforce management or roster coordination is advantageous.
- Capability to operate independently and react promptly in a fast-changing setting.
- Strong analytical prowess to support decisions based on real-time data.
- Effective communication skills with confidence in managing interactions across diverse groups.
- Attention to detail and dedication to accuracy in all tasks.
About Serco
Serco employs over 12,000 professionals throughout the Asia Pacific region, offering a workplace filled with challenges, career growth, and rewarding opportunities. Employees benefit from ongoing development programs, advanced tools like ServiceNow, Genesys, UKG and T2W, and a culture valuing innovation and teamwork.
Diversity and Inclusion
Serco proudly welcomes applicants from all backgrounds, fostering inclusion for Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, veterans, and individuals with disabilities. Employee Networks are active and facilitate a strong sense of community and belonging.
Impact and Purpose
Working at Serco means contributing to meaningful government-backed projects in Health, Defence, Maritime, Justice, and Community Services sectors across Australia, New Zealand, and Hong Kong, impacting millions of lives positively.