Walk-in Mega Drive for Customer Support – International Voice Process
Mumbai, Maharashtra, India · Full Time
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- Experience
- 1–6 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Freshers and experienced candidates with any graduation can apply. Candidates with HSC plus 1 year of experience are also eligible. Graduation is not required.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Accenture is a global professional services organization known for its capabilities across digital, cloud, and security. With expertise spanning more than 40 industries, it delivers strategy and consulting, interactive, technology, and operations solutions through a vast network of advanced technology and intelligent operations centers. Its workforce of 674,000+ people supports clients in more than 120 countries, with a focus on creating value through innovation and human capability.
Role Overview
This opening is for a Customer Contact Communications Associate in a voice/chat international process. The position is based in Mumbai, with work locations in Vikhroli and Airoli, and follows a work-from-office model. The role involves handling customer interactions in a high-volume, night-shift environment.
Job Details
- Education: Any graduate can apply; freshers are eligible. Candidates with HSC qualification and 1 year of experience may also apply.
- Experience: 1 to 6 years
- Shift: UK/US night shift, operating 24/7 with rotational weekly offs
- Work location: Mumbai (Vikhroli/Airoli)
- Work mode: Work from office
Key Responsibilities
- Deliver high-quality Tier 2 support with a strong focus on resolving issues completely and ensuring customer satisfaction.
- Handle inbound customer calls in line with both client-specific and internal procedures.
- Assist customers with navigation and usage of the self-service portal.
- Maintain strong communication throughout voice and chat-based customer interactions.
Requirements
- Excellent spoken and written communication skills are essential.
- Flexibility to work in any shift, including night shifts, is required.
- Ability to follow defined processes and service standards consistently.
- Comfortable supporting international customers in a voice/chat environment.
Benefits
- Two-way cab facility is provided, subject to the pick-up and drop location being within the company transportation boundary.
Additional Information
This is a walk-in hiring drive. Candidates should be prepared to join a fast-paced customer support setup focused on service quality and issue resolution.
Eligibility
Graduation is not mandatory for this role. Freshers and experienced candidates meeting the communication and shift-flexibility expectations may apply.