Virtual Relationship Manager for Leading Bank - Mumbai/Hyderabad

About the Role

A prominent bank is recruiting a Virtual Relationship Manager to strengthen customer engagement and retention through digital channels in Mumbai and Hyderabad. This role focuses on promoting mobile banking adoption, enhancing cross-selling of banking products, and onboarding customers into the relationship banking program to maximize satisfaction and loyalty.

Key Responsibilities

• Manage affluent customer portfolios by delivering excellent virtual engagement and customer service to foster growth.
• Serve as the main liaison for clients, building and nurturing strong relationships to fulfill their banking needs including products and services.
• Be fully accountable for portfolio growth and achieving customer service KPIs.
• Partner with product specialists and experts to offer customized solutions tailored to customer requirements.
• Collaborate with internal teams to implement innovative initiatives aligned with the bank’s strategic goals.
• Facilitate seamless onboarding of customers onto Mobile/Net Banking platforms, promote use of Bill Pay services, systematic investment plans, insurance, investment products, and facilitate loans across retail and SME sectors.
• Ensure compliance with all internal policies and external regulatory standards through strict governance.
• Support audit processes by providing necessary documentation and ensuring adherence to relevant regulatory frameworks.

Qualifications and Eligibility

Applicants should hold a minimum qualification of any graduate degree. Proven professional expertise in banking or telesales may be advantageous but is not explicitly required.

Additional Information

The position offers a competitive salary range from 500,000 to 1,000,000 INR annually. Candidates interested in the opportunity are encouraged to connect via provided contact details.