Customer Success Manager

About IXOPAY

IXOPAY is a cutting-edge global payment infrastructure platform designed for agentic commerce. It provides merchants and enterprises with AI-powered insights, payment orchestration, advanced tokenization, and comprehensive tools to optimize every facet of the payment lifecycle. The platform features intelligent routing, compliance capabilities, customizable modules, and enterprise-level orchestration, enabling businesses to integrate quickly, enhance payment efficiency, and scale globally with confidence.

IXOPAY values its people as its greatest asset, fostering a collaborative culture based on shared values that underpin innovation, teamwork, and customer support.

Role Overview

The company seeks a Relationship Manager to join the Customer Success team. This role involves managing a portfolio of enterprise clients to ensure their lasting success by promoting product adoption, retention, renewals, and growth. As a trusted advisor, the manager will cultivate solid relationships, identify opportunities, and support customers in maximizing the value derived from the IXOPAY platform.

Primary Responsibilities

• Oversee a customer portfolio, establishing trusted connections with both business and technical stakeholders.
• Guide customers throughout their lifecycle, including onboarding, adoption, renewal, and continual success management.
• Identify proactively any risks related to retention and discover opportunities for upselling, cross-selling, and enhancing platform usage.
• Collaborate with customers to understand their objectives and recommend solutions that optimize payment performance, cut expenses, and simplify operations.
• Represent customer interests by working closely with Product, Engineering, and Sales teams to influence platform improvements.
• Track customer health by analyzing adoption rates, platform engagement, support patterns, and commercial metrics such as Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
• Coordinate internal resources to address customer inquiries and escalations, ensuring consistently excellent service.

Qualifications

Required:

• Minimum of three years in customer-facing roles such as Relationship Manager, Customer Success Manager, Technical Account Manager, or Account Manager.
• Background in SaaS, FinTech, payments, or technology-oriented industries.
• Strong communication, relationship cultivation, and stakeholder management capabilities.
• Consultative mindset paired with analytical thinking and problem-solving skills.
• Proven experience in supporting customer retention, renewals, or account expansion.

Preferred:

• Familiarity with payment gateways, merchant acquiring, payment orchestration, or related payment systems.
• Experience serving enterprise-level clientele.
• Knowledge of customer success metrics, including NRR, GRR, and product adoption monitoring.

Benefits and Culture

IXOPAY offers an opportunity to influence the future landscape of enterprise payments while collaborating with leading global merchants and payment providers. Benefits include a competitive compensation package, opportunities for professional advancement, and a collaborative, international team environment.

US Employees Receive:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employer-paid Life, Accidental Death & Dismemberment, Short-Term and Long-Term Disability Insurance
• Unlimited Paid Time Off and Paid Holidays
• 401(k) Retirement Plan with Employer Matching

Inclusion and Equal Opportunity

IXOPAY is committed to diversity and inclusion, encouraging applicants from all backgrounds to apply, regardless of whether they meet every stated qualification. The company is an Equal Opportunity Employer and participates in E-Verify, considering all applicants without discrimination based on protected characteristics under applicable law.