Virtual Health Scheduler - Home Health

Role Overview

This position supports home health operations by coordinating schedules for a clinical team and making sure patient visits are arranged accurately, on time, and in line with policy and care needs.

Department

12418 AH at Home HH: Admin - Virtual Team

Employment Details

This is a full-time role with benefits eligibility. The schedule is Monday through Friday, and the role is based in an office environment. The position requires 40 hours per week.

Compensation

The pay range for this role is $20.80 to $31.20 per hour.

Key Duties

The scheduler will manage visit assignments and scheduling workflow to help maintain compliant, well-organized patient care delivery.

• Handle scheduling requests from systems and clinicians promptly so referrals and ongoing care are booked according to orders, policy, and patient needs.
• Use the scheduling platform, communication tools, and reporting features to coordinate patient visits accurately and without delay.
• Check additional patient information systems so referral details are complete and available in the electronic medical record when needed.
• Share timely updates with leadership when productivity issues, staffing gaps, or delayed clinician communication/documentation create barriers.
• Review assigned reports to confirm scheduling compliance and flag any appointments scheduled outside regulatory or agency policy limits.
• Deliver administrative support to designated clinical team(s) and help maintain operational and financial performance.
• Complete scheduling tasks based on physician orders, clinician direction, and required authorizations.

Physical Requirements

This job is performed in an office setting and involves extended periods of sitting and computer-based work.

Education and Experience

A high school diploma or GED is required. Candidates should have at least 1 year of progressively responsible secretarial or administrative experience, with 3 years preferred.

Preferred Skills

Strong organization, clear verbal and written communication, the ability to manage multiple priorities, customer service orientation, and solid computer and typing skills are preferred.

Benefits and Total Rewards

The employer offers a broad rewards package that may include compensation practices tied to qualifications and experience, premium pay for some roles, incentive pay for select positions, and annual increase opportunities based on performance. Eligible teammates may also receive paid time off, medical, dental, vision, life, short- and long-term disability coverage, flexible spending accounts, family benefits such as adoption assistance and paid parental leave, retirement plans with employer match, and educational assistance.

Important Note

Eligibility for certain benefits may vary depending on employment status such as full-time, part-time, per diem, or temporary.

About the Organization

The employer is a large nonprofit integrated health system headquartered in Charlotte, North Carolina, serving millions of patients across multiple states and care locations. It is known for clinical innovation, strong patient outcomes, and major investment in research, graduate medical education, and community benefit.

Additional Role Context

This role focuses on timely scheduling, coordination with clinicians, careful documentation support, and identifying issues that could affect productivity or the smooth operation of the service line.