Area Vice President Support Services NC/GA Division

Department and Work Schedule

This role belongs to the 12501 Regional Non Enterprise Corporate - Operations department. It is a full-time, benefits-eligible position requiring 40 hours per week with a Monday to Friday schedule.

Compensation

The pay range is between $75.40 and $120.65 per hour.

Key Responsibilities

• Develop and implement a comprehensive multi-year strategic plan for Hospitality and Support Services aligned with clinical, financial, compliance, and expansion goals across the division.
• Lead operational management of support services spanning multiple sites, ensuring safety, reliability, and efficiency in service delivery.
• Translate broad enterprise strategies and programs into actionable divisional plans with sequencing and sustainability.
• Manage the division's operating rhythm by monitoring KPIs, governance processes, and escalation protocols to promote accountability across facility and enterprise stakeholders.
• Coordinate among clinical, operational, financial, HR, quality, infection prevention, supply chain, and IT teams to resolve priorities and eliminate obstacles, often without direct managerial authority.
• Standardize core processes to minimize performance disparities while accommodating site-specific customization where appropriate.
• Assume accountability for divisional performance metrics including quality, patient and teammate experience, safety, responsiveness, and productivity, leading intervention efforts as needed.
• Collaborate with Finance to oversee budgets, monitor productivity, plan resources, create business cases, and achieve cost efficiencies without compromising quality.
• Drive operational excellence and continuous improvements that boost throughput, reduce turnaround times, and enhance service reliability.
• Supervise vendor and service partner performance within the division, working alongside enterprise contract managers, handling escalations and performance improvement initiatives.
• Ensure readiness for regulatory audits and manage risk mitigation efforts for support services across sites.
• Mentor and develop site leaders through direct and indirect supervision to build leadership depth, engagement, and succession.
• Represent the division in corporate councils, advocating for divisional needs and ensuring alignment with enterprise directives.

Licensure and Education

• Certified Public Accountant license issued by a State Board of Accountancy is mandatory.
• A Bachelor's degree in Business, Healthcare Administration, or a related field is required; a Master's degree in a related discipline is preferred.

Experience

A minimum of 8 years of managerial experience within a large healthcare organization, including demonstrated leadership of large, matrixed teams.

Skills and Abilities

• Proven capability to lead sizable teams effectively.
• Strong skills in people management, communication (both oral and written), and team building.
• High proficiency in computer applications such as word processing, scheduling, and accounting spreadsheets.
• Expertise in navigating complex, matrix organizational structures.
• Deep knowledge of facility operations and vendor management practices.

Physical and Working Conditions

• Position requires travel, exposing the incumbent to various weather and road conditions.
• Capability to operate all necessary job-related equipment.
• Typical office environment exposure.

Additional Information

This job description outlines the general duties and expectations, but the incumbent may be assigned additional related responsibilities.

Benefits and Compensation

• Compensation aligned within the stated pay range based on qualifications, experience, and training.
• Eligibility for premium pay such as shift differentials and on-call pay dependent on job role.
• Incentive compensation available for select roles.
• Potential for annual merit-based salary increases.
• Paid time off programs.
• Health and welfare benefits including medical, dental, vision, life insurance, and disability coverage.
• Flexible spending accounts for healthcare and dependent care.
• Family support benefits including adoption assistance and paid parental leave.
• Retirement plans with employer matching contributions and financial wellness programs.
• Access to educational assistance programs.

Program eligibility may vary based on employment status; details to be clarified during hiring discussions.

About Advocate Health

Advocate Health is one of the largest nonprofit integrated health systems in the U.S., created through the merger of Advocate Aurora Health and Atrium Health. Operating across several states under multiple brand names, it is nationally recognized for clinical innovation and offers extensive medical education programs. The system employs over 155,000 staff across numerous hospitals and care sites, serving nearly 6 million patients annually, and invests heavily in research and community health.

Role Summary

The Lead of Support Services Operations manages all service line operations within a health system division, guaranteeing high-quality, cost-effective, and efficient service delivery that enhances patient and teammate satisfaction. This role spearheads strategic and operational excellence efforts within a complex matrix environment, ensuring alignment with organizational mission and values.