Vice President Quality Control

About the Organization

QNB Group was founded in 1964 as the first Qatari-owned commercial bank in the country. Since then, it has expanded into the largest banking group across the Middle East and Africa. Through subsidiaries and associate companies, the organization now operates in more than 31 countries across three continents and offers a wide spectrum of advanced banking products and services. It employs over 28,000 people, serves up to 20 million customers, and operates through 1,000 locations supported by an ATM network of 4,300 machines.

The bank is consistently rated highly by major credit rating agencies such as Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+). It has also received numerous accolades from international financial publications. Based on its sustained financial strength and growing international footprint, QNB is recognized by Brand Finance Magazine as the most valuable banking brand in the Middle East and Africa. The group also runs community initiatives and sponsors a variety of social, educational, and sporting programs.

Role Purpose

The Vice President – Quality Control will lead the implementation of Group Operations quality-control standards, oversee control activities across operations areas such as Assets Operations, Trade Finance, Accounts Operations, and Loans Operations, and ensure that all controls are properly followed. The role also involves supervising ongoing initiatives across operations functions to confirm alignment with the strategic project roadmap, reviewing and approving process and system quality enhancements, and carrying out development and re-engineering studies for selected processes, products, and services in international branches.

Key Responsibilities

This position is accountable for a broad set of responsibilities across performance monitoring, stakeholder coordination, process governance, continuous improvement, risk control, and team development.

On the performance and financial side, the role requires tracking key performance indicators such as turnaround time, error rates, and service-level agreement adherence to measure operational quality and team performance. It also includes embedding best practices for the Vice President – Quality Control function and working within delegated authority while appropriately delegating to team members.

From a customer and stakeholder perspective, the incumbent must develop and sustain effective working relationships with internal departments and units to support group-wide objectives. The role also calls for providing accurate and timely information to internal and external auditors, Compliance, Financial Control, and Risk teams when needed, as well as assisting customers with product-related queries and request resolution. Maintaining SLA-based working relationships with internal teams to improve turnaround times is also part of the role.

In the process and regulatory area, the position requires establishing secure procedures for storing client documents, ensuring records are protected from loss, theft, damage, and environmental exposure before archiving. The incumbent must verify that all KYC and other regulatory requirements are met, ensure staff training and development is taking place, conduct regular meetings with direct supervisors, and keep daily work running smoothly in accordance with bank policies and procedures. The role also includes ensuring accurate and timely performance data and reporting for clients and management, while supporting international branches and subsidiaries.

Continuous improvement is a core part of the role. The successful candidate will be expected to lead improvement efforts through cross-functional teams, promote better-than-industry practices, encourage out-of-the-box thinking, and recognize innovative ideas in both major and routine matters.

For learning and knowledge, the role demands strong expertise in branch operations processes, controls, regulations, audit and quality practices, as well as a solid understanding of financial instruments, asset valuation methods, market standards, and fund and mandate management strategies. The incumbent must also run regular team meetings, evaluate staff and team performance, address unresolved conflicts or grievances quickly, and coach team members to build capability and readiness for higher responsibilities.

Under the legal, regulatory, and risk framework, the incumbent must comply with all applicable internal and external requirements, including AML & CTF, sanctions, data protection, fraud control, whistleblowing, conflict of interest, and insider dealing policies. The role also requires applying the Three Lines of Defense model to identify, assess, manage, and report risks, supporting conduct-risk outcomes for clients, and contributing to RCSA, KRI, incident reporting, and remediation processes as required. The candidate must remain qualified for the role, complete all mandatory training, and attend required seminars.

Additional expectations include maintaining the highest standards of confidentiality and data protection, sharing sensitive information only on a need-to-know basis with senior management, audit, compliance, and regulators, and preserving QNB’s professional reputation. The incumbent may also be assigned other ad hoc responsibilities related to the organization from time to time.

Education and Experience

A university degree is required, preferably in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology, or another related discipline. The position calls for at least 12 years of relevant experience, preferably in a highly rated international bank, or at minimum 6 years in the banking industry with a strong focus on operations. Experience in audit and control is preferred. Candidates should also have knowledge of banking-operations regulations and best practices, KYC and AML requirements, and World-Check screening practices. Strong written and verbal communication skills in English are required, and Arabic is preferred.

Technical and Professional Skills

The ideal candidate should be highly comfortable using MS Office and banking systems, able to work independently, self-motivated, detail-oriented, analytically strong, and capable of solving problems and making sound decisions. Adaptability in a multinational environment is important, along with exposure to different cultures and working styles. Operations management capability is also needed, including capacity planning, project management, performance management, MIS reporting, and budgeting.

Application Documents

Applicants are expected to attach a resume/CV, passport, and educational certificates.