Manager Custody Operations and Settlement

About QNB Group

Founded in 1964 as Qatar’s first locally owned commercial bank, QNB Group has expanded into the largest banking institution across the Middle East and Africa. Through its subsidiaries and associate entities, the Group operates in more than 31 countries across three continents, offering a wide portfolio of modern products and services.

The bank employs over 28,000 people, serves up to 20 million customers, and operates through 1,000 branches and service locations supported by an ATM network of 4,300 machines. QNB is consistently rated among the strongest regional banks by major credit rating agencies such as Standard & Poor’s, Moody’s, and Fitch. It has also received multiple awards from respected international financial publications.

Driven by sustained financial performance and an expanding global footprint, QNB is recognised by Brand Finance Magazine as the most valuable banking brand in the Middle East and Africa. The Group also maintains an active community support programme and sponsors a range of social, educational, and sporting initiatives.

Role Summary

This position is responsible for carrying out operational activities linked to corporate actions, including maintaining and updating accounts affected by those actions. The role also supports other departments in the daily processing and settlement of corporate actions, while contributing ideas to improve the IPO processing system and enhance dividend distribution for non-Qatari shareholders through payment in their local currency.

Key Responsibilities

• Track performance against KPIs on a regular basis and help ensure targets are met.
• Apply established best practices for the Manager Custody Operations and Settlement function.
• Operate within delegated authority and comply with assigned limits.
• Encourage cost awareness, operational efficiency, productivity improvements, and waste reduction.
• Coordinate with counterparties in lead banks and corporate clients whenever needed.
• Maintain productive working relationships with related departments and units to support business objectives.
• Provide accurate and timely support to internal and external auditors as well as the compliance team when required.
• Assist customers with product-related queries and help resolve their requests.
• Ensure activities are performed in line with service level agreements to improve turnaround time.
• Manage account maintenance and operational tasks arising from corporate actions in a timely and effective manner.
• Work with brokers, vendors, and internal teams to resolve operational issues connected to corporate actions.
• Contact brokers by phone and in writing to recover assets or cash proceeds linked to failed trades affected by corporate actions or income events.
• Partner with the front office on operational tasks and corporate actions handling.
• Work across departments to resolve daily investigations involving settlement failures, disputes, data capture issues, event payments, account reconciliation, and FX booking details related to corporate actions.
• Reconcile security and cash mismatches generated by corporate events.
• Complete end-of-day reconciliation and confirm that all processing has been finalised.
• Investigate client queries and identify the underlying causes where applicable.
• Support process improvement initiatives that simplify workflows and reduce handoffs for existing and new corporate banking products.
• Assist the Head of Operations and Accounts in preparing MIS reports related to corporate action operations and account activity.
• Coordinate with corporate clients regarding IPOs and dividend distributions.
• Stay informed about changes and developments in corporate action account and operations processes.
• Maintain strong knowledge of the relevant systems used in the role.
• Take initiative for personal development and pursue learning opportunities to stay current in the profession.

Requirements

• A bachelor’s degree from a recognised university is required, preferably in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology.
• At least 6 years of relevant experience is needed, ideally within a highly rated international bank or in banking operations.
• Strong working knowledge of related systems and corporate actions operations is expected.

Additional Information

The selected candidate must provide a resume or CV, passport, and educational certificates.

Working Location

Doha, Qatar