Manager, Transaction Services

About QNB Group

QNB Group was founded in 1964 as the first commercial bank owned by Qataris, and it has developed into the largest banking group across the Middle East and Africa. Through subsidiaries and associate firms, the group operates in more than 31 countries across three continents and offers a broad portfolio of modern banking products and services. It employs over 28,000 people, serves up to 20 million customers, and runs through 1,000 locations backed by an ATM network of 4,300 machines.

The bank is consistently recognized by major credit rating agencies, including Standard & Poor’s, Moody’s, and Fitch, and has received numerous honors from respected international financial publications. On the basis of its strong financial results and expanding global footprint, the brand is ranked by Brand Finance Magazine as the most valuable banking brand in the Middle East and Africa. QNB also runs an active community support initiative and sponsors a range of social, educational, and sporting activities.

Role Summary

The Manager, Transaction Services is responsible for ensuring outward and inward remittance instructions are authorized accurately and on time, including salary transfers, clearing and collection operations, and post-dated cheque processing for retail, corporate, and government customers. The role follows approved policies, procedures, and control processes to complete authorizations safely and in line with internal and regulatory requirements.

Key Responsibilities

• Check the daily balancing of suspense and transit accounts linked to remittance processing, and escalate long-pending items to the Supervisor, Transaction Services so follow-up can begin promptly and losses can be avoided.
• Apply the KPIs and established working practices expected for the Manager, Transaction Services position.
• Operate strictly within the delegated authority assigned to the role.
• Deliver efficient remittance and bulk processing support, including clearing, collections, salary transfers, and post-dated cheques, to internal users such as domestic branches so they can serve retail, corporate, and government customers more effectively.
• Respond to customer queries related to bank products and help find practical solutions to their requests.
• Work within agreed service-level commitments with internal departments to improve turnaround times.
• Develop and maintain strong working relationships with related departments and units to support the group’s objectives.
• Provide accurate and timely information to internal and external auditors, Compliance, Financial Control, and Risk teams when required.
• Follow the approved manual and automated controls designed to prevent or detect transfers involving potentially suspicious countries, banks, individuals, or entities, and support compliance with anti-money laundering rules and regulations.
• Comply with the bank’s policies and procedures for authorizing outward and inward remittances, as well as applicable Qatar Central Bank regulations.
• Escalate suspicious transactions promptly to the Supervisor, Payments, or the relevant superior, and refer matters to the Head of AML through Group Compliance when needed.
• Continuously reduce errors in transaction authorization work.
• Ensure all same-day requests are completed accurately and on time within the required turnaround time, and that any outstanding items are handled without delay the next working day.
• Maintain complete and proper records and documents for all department processes in line with policy, procedure, and regulatory obligations.
• Confirm that salary transfer instructions from corporate and government clients are supported by valid mandates and the relevant employee information before processing.
• Make sure transaction authorization is accurate and complete, related systems remain operational, and approved procedures are followed at all times.
• Coordinate with the help desk to resolve SWIFT and tested telex issues when dealing with SWIFT transfers.
• Support international branches and subsidiaries as required.
• Stay informed about developments in fund transfer and SWIFT operations, including best practices, legal requirements, and system improvements.
• Keep up to date on developments in bulk processing systems, operations, and collection rules and regulations.
• Take initiative to identify personal development needs and pursue learning opportunities.
• Remain current with changes and advances in the professional field.

Education and Experience

A university bachelor’s degree is preferred, especially in Marketing, Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or a related discipline.

The position requires at least 6 years of relevant experience, ideally in a highly rated international bank or in banking operations-related roles.

Required Documents

• Resume/CV
• Passport
• Educational certificates