Vice President of Operations

Company overview

Marsden Services, established in 1952, is a nationwide provider of facility services. Its offerings include janitorial, security, HVAC, calibration, emergency response, and comprehensive facility management solutions.

The company emphasizes building a strong workplace culture where employees can develop, succeed, and create long-term careers. It invests in people, supports professional growth, and believes team success drives overall business success.

Role summary

The Vice President of Operations is a senior leadership position with complete profit-and-loss accountability. The role is responsible for improving operational performance, financial results, and client satisfaction across a multi-site portfolio in Cincinnati and the broader Ohio/Kentucky market.

This leader oversees operations, sales support, quality, compliance, and account management, while guiding a high-performing operations team. The position also works across functions to carry out strategic initiatives, support growth goals, and maintain service delivery that reflects the company’s standards and values.

Primary responsibilities

Lead client partnerships and growth efforts, strengthen relationships, support retention, and help drive new business opportunities in coordination with divisional and national sales teams.

Travel regularly across the assigned markets to work directly with clients and internal teams.

Direct, coach, and develop operations leaders while setting clear goals, holding teams accountable, and managing performance consistently.

Promote a culture centered on continuous improvement, innovation, safety, and disciplined execution.

Align daily operational work with broader company strategy and focus on delivering measurable business outcomes.

Own full P&L responsibility, including budgeting, labor control, expense management, and productivity improvement.

Manage resources across multiple accounts to keep operations efficient, scalable, and well-balanced.

Track performance indicators and take corrective action quickly when results fall short.

Work with HR and Legal to maintain compliance with labor regulations, wage and hour rules, subcontractor use, safety practices, and training requirements.

Ensure operating standards are followed and compliance expectations remain strong throughout the organization.

Recruit, interview, and recommend supervisory and management-level hires.

Support communication, training, and leadership development across distributed teams.

Use Microsoft Office-based cost management tools to monitor and control labor, supplies, and equipment budgets.

Drive consistent performance in safety, quality, service delivery, and cost management.

Qualifications

A bachelor’s degree in Business Administration or a related discipline is preferred.

Applicants should have at least 8 years of progressive leadership experience in commercial janitorial services, facilities services, or a similar multi-site service environment; route-based business experience is strongly preferred.

At least 8 years of senior management experience with full P&L accountability is expected.

At least 5 years of experience leading decentralized, mobile leadership teams is required.

The role requires regular travel across the SW Ohio and Kentucky markets.

Skills and attributes

The ideal candidate is a strategic and forward-looking leader who can build trust, motivate teams, and deliver results.

Strong analytical thinking, collaboration, problem-solving, and decision-making skills are important.

The role also calls for a customer-first mindset, strong attention to detail, a results orientation, and a strong sense of urgency.

Excellent communication and interpersonal skills are essential.

An entrepreneurial approach and a strong commitment to growth and operational excellence are highly valued.

Business conduct

The role requires adherence to company values and the Code of Conduct.

The leader must promote workplace safety and set an example through their own safe actions.

Compliance with published operating standards is expected for applicable professional, sales, management, and executive roles.

Respectful treatment of coworkers and a professional, constructive approach to conflict are required.

The leader should ask questions to understand processes and support meaningful improvements when change is needed.

Equal opportunity

Marsden Services provides equal employment opportunity to all employees and applicants. Employment decisions are made without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, public assistance status, or any other characteristic protected by federal, state, or local law.