Vice President of Operations

Overview

The Vice President of Operations will oversee key operational support areas such as scheduling, account management, client relations, and field supervision, specifically focusing on residential and multi-family markets. This leadership role involves collaboration with Operations and Scheduling Managers as well as HR to ensure exceptional service delivery to clients and staff.

Key Responsibilities

• Develop and expand customer relationships to foster growth.
• Ensure operational excellence by managing teams responsible for scheduling, field supervision, and portfolio management.
• Collaborate with regional leadership to establish performance metrics and goals for operations teams.
• Organize and lead recurring meetings both group and individual to promote service quality and meet client and company targets.
• Manage annual performance reviews, including documentation, coaching, and development of operations personnel.
• Address disciplinary matters, ensuring adherence to company and union regulations, consulting HR as necessary.
• Assist in managing involuntary terminations, including exit interviews and guidance on unemployment claims or union grievances.
• Support recruitment, training, and onboarding processes; resolve obstacles in hiring and orientation.
• Communicate company policies, benefits, and procedures to both staff and applicants when required.
• Prepare comprehensive reports relating to personnel and account activities.
• Monitor and ensure proper utilization of company equipment such as technology and vehicles.
• Stay updated on applicable federal, state, and local collective bargaining agreements relevant to services.
• Promote a culture that encourages employee contribution towards business objectives.
• Review new business opportunities with sales teams to confirm alignment with company goals and culture.
• Handle internal and external correspondence and memos as needed.
• Provide operational support throughout Chicago and neighboring suburbs; this is an onsite position requiring presence in company offices or client locations.
• Engage actively in networking within residential and multi-family markets through events and groups.
• Perform additional duties as assigned.

Qualifications

• At least 5 years of experience in security operations or equivalent education and experience.
• Minimum 4 years in management, ideally with a background in corporate security and guard force oversight.
• Proven success and direct experience within residential and multi-family service sectors.
• Bachelor’s degree required.
• Highly motivated, self-directed, with strong analytical and problem-solving capabilities.
• Excellent communication skills, capable of explaining technical concepts to diverse audiences.
• Leadership skills to effectively manage service delivery and team development at a national level.
• Confidence in presenting information to large groups both virtually and in person.
• Able to interact effectively across various organizational levels and cultures.
• Strong customer focus and results-driven.
• Ability to maintain professionalism under pressure.
• Proficient in Microsoft Office and Google Workspace.
• Experience with security guard management software preferred.
• Must successfully pass pre-employment screening.

Compensation and Benefits

• Annual salary range of $110,000 to $130,000.
• Paid time off and holiday benefits.
• Comprehensive medical, dental, and vision insurance coverage.
• Career advancement opportunities.
• Access to professional development and skills training.

Other Information

Titan Security Group is an equal opportunity employer welcoming diverse applicants including minorities, females, disabled individuals, and veterans.